Troubles With An Expanding Network
Growing numbers of patients following the advice of their medical care providers are searching for holistic treatments. For more than 15 years, Science Based Nutrition (SBN) offers services to doctors across the country, connecting them with information and other resources they need to provide the type of holistic treatment patients seek through comprehensive medical and lifestyle influence. Information was flowing from multiple sources, and it became clear a system was needed to analyze confidential material in order to provide accurate recommendations. SBN needed a user-friendly solution to pass this information quickly and efficiently between medical consultants. Given the sensitive nature of the data, the program must be secure and maintain HIPPA compliance.
Reputation Speaks Volumes
Choosing the right data system solution involved finding a partner SBN could trust. The company’s reputation hangs with its ability to connect medical professionals with the resources they need to provide patients the level of care they deserve all the while ensuring confidentiality and HIPPA compliance. Underwhelmed with the performance of a previous vendor, SBN was attracted to Smart Data Systems (SDS) for its track record of client attention and support services. SBN also sought a vendor with healthcare industry expertise, who would understand the need for security and tight deadlines. Again, SDS checked off all the right boxes.
Reading The Greens
SDS deployed its proven process of fully integrating its team with the client to better appreciate workflows, the nature and frequency of member requests, the types of data needed to fulfill those requests, and the responses from staff triggered by those requests. After careful observation, listening, and interacting with SBN, the SDS team determined the best custom-built ticket system for SBN staff and members.
Building A Better System
Working alongside SBN subject-matter experts, staff, and healthcare professionals, SDS developed custom software with various workflows. SDS performed in-house reviews, giving those subject-matter experts the ability to “test drive” the application and provide feedback. Additionally, SDS created a question-and-answer environment, using existing member data. SBN could now perform user acceptance testing while the software was still in development. Using this critical insight, SDS discovered a method to filter tickets that would allow improved visibility for health professionals and staff. Having the ability to prioritize tickets increased SBN’s task-completion efficiency. Of course, the original requirements of security and HIPPA compliance also were met, but the delivery of service and software that surpassed expectations is what elevated SDS from “vendor” to “partner.”
“SBN has worked with SDS on several projects now including some with demanding requirements and relatively short timelines. SDS has delivered successfully in each case and continues to be the partner of choice for new projects.”
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Contact SDS to learn more about how our team of experts can adapt an integrated solution to give your company the freedom, flexibility, and agility to serve your customers even better.
Projects and Resources
- The backend is written in Node and Hapi framework.
- The persistant layer is a PostgresSQL database.
- The frontend is written in AngularJS , the build tool is Grunt and the code generator is Yeoman.
- The ORM is using Bookshelf and the authentication is JWT.